Novacroft has an experienced and dedicated Customer Relations team, working to support the account management and project management functions of the business, and also offering support to the contact centre.

Customer Relations team members are knowledgeable over the spectrum of the Novacroft departments involved in client project delivery.  A number of team members are trained to NVQ Customer Service Level 2 to enable effective query handling and management of issues to maintain Novacroft’s high quality standards.

Novacroft employs the use of an issue management system, integrated with client and supplier accessible systems, to further the transparency and expediency of issue handling, and deals with queries from emails, telephones and faxes.

Novacroft recognises that although technology is and will continue to be something our business heavily invests in and strives to be at the leading edge of, customer service and the people that play their part in the development and implementation of the technology are equally important, as are the customers and clients. Customers must always come first, and although a technological infrastructure may be present to support all business activities, a knowledgeable and friendly voice on the end of the phone will go a long way towards retaining customer, and in turn client, satisfaction and maintaining a successful business.