We’re looking for a highly motivated, task orientated individual who has an understanding of the MI and Resource Planning Analyst function to join our team.

About us

We’re a smart technology and software solution specialist. We work with public and private sector clients, helping them make travel easier and cheaper for passengers, improve operational efficiency and service quality, build customer loyalty and profitable growth and address specific challenges through programmes that reward citizens, customers or employees for getting active, learning and volunteering.

What you’ll do

Reporting to our Resource Planning Manager, you’ll be responsible for assisting the scheduling function and MI production across our Contact Centre operation.

You will work collaboratively with our Contact Centre team and key stakeholders to achieve the optimum resource to ensure that service and support exceeds our internal and external customer expectations.  You’ll have daily accountability for service levels and will be an ambassador for Resource Planning team. 

About you

We’re looking for someone who has had experience of delivering timely and accurate schedules and MI.  You must be able to analyse real time activity against forecast in order to maximise operational efficiencies and effectiveness.  

You’ll have good attention to detail, strong Excel skills, commercial acumen and effective communication skills.

We’re looking for a superhero who can demonstrate our Novacroft behaviours – namely, we are experts, we make things happen, we are ambitious, we collaborate, we care and we have fun.

You should have experience of contact centre resource planning and MI experience and be able to demonstrate a background of using a Workforce Management Tool.

What you’ll get

We are offering a competitive salary, attractive benefits and the opportunity to work alongside a great team. We’ll make sure you feel valued for your contribution, reward you, and incentivise you to grow with Novacroft:

  • A competitive salary
  • Cycle to work scheme
  • Company pension
  • Private healthcare
  • Access to our bespoke high street retailer discount and peer to peer recognition platform, Supernova
  • EAP scheme
  • 23 days holiday, rising a day each year of service up to 28 days
  • Your birthday off
  • Family friendly benefits
  • A great working environment in spacious modern offices with free parking
  • To be part of a uniquely people-focused business and a supportive, sociable team.

 What to do next

If you’re interested in this role, please email us your cv and covering letter to recruitment@novacroft.com