We might have grown into a company of over 200 people but we still have a family feel. And just like any other family we look out for each other, get the support we need to learn and grow, as well as some nice surprises, and are always keen to have fun together. Take a look at what life at Novacroft is like…View our vacancies
Novacroft is a wonderful, wonderful organisation and the fact that I am still here when I’ve had plenty of opportunity to go elsewhere is testament to that
I was on a huge learning curve when I arrived at Novacroft but everyone was very supportive and I soon learned my team has a lot of respect for each other
We’re a growing business with exciting ambitions that are continuously opening up opportunities across our nine teams. From Client Services to Software Delivery and Business Improvement to Finance and HR, you could well find we’re the perfect place to realise your ambitions too.
98% of team members say Novacroft’s culture is positive and optimistic
99% of our people have a good working relationship with their line manager
Where would you like to unleash your talent?
Research & Development
This team originates all the software and hardware innovations that give us our competitive advantage and our clients the smart, easy-to-use solutions they want.
This busy team of account managers and sales executives focus on finding and delighting clients – as well as encouraging each other to celebrate random events by bringing in foodie treats.
Currently 60-strong, our team of developers, testers, project managers, business analysts and support analysts is the fastest-growing in the company.
Our card bureau is run by a hard-working team of 12 who oversee the production of more than a million smartcards a year, many personalised, printed and dispatched within 24 hours.
Our award-winning customer support team is full of great communicators who get what great service is all about and grows from 50 to over 150 at busy times of the year.
Governance & Business Improvement
This team helps us all maintain the highest standards and spot opportunities to improve and is known not only for meticulous attention to detail, but also for enjoying a laugh. Thank goodness.
Our HR team makes sure we recruit the right people and do right by them in terms of pay, benefits and support and development opportunities. (And it includes a big lottery winner!)
Our small team of number crunchers help us manage, record and review our finances and make smart financial decisions. They’ve also led us down the lean path, becoming 90% paperless!
This team takes care of the infrastructure on which our websites and database servers are hosted – and of all of us when our computers and phones decide to have an off day.
We aim to be a great place to work when it comes to pay and benefits and offer industry-leading salaries, a performance-related bonus scheme and a range of extras from pensions and private healthcare to an employee helpline and discounts at hundreds of high street stores.
Are you our next Nova Superhero? Every year the person we all think has shown themselves to be a real Superhero wins a fabulous holiday somewhere amazing!
1.5% to 7.5% of salary can be awarded as a bonus when personal and company objectives are met
Here are some of the goodies team members enjoy….
Everyone can join our Group Pension scheme after three months with us and we’re all enrolled automatically onto The People’s Pension scheme from the start, unless we choose to opt out.
We have a corporate private healthcare scheme that everyone can join after six months with us.
This scheme gives team members access to discounts at hundreds of stores as well as on gym membership.
Employee Assistance Programme
For helpful information on work/life issues and a 24/7 confidential expert helpline.
Vouchers can be used towards the cost of care for children up to the age of 15
Our bonus scheme is linked to our appraisal process, with those who achieve their objectives being considered for a bonus payment when the business has done well too.
Your birthday off
We help every team member celebrate their birthday with a day off work – in addition to annual holiday entitlement!
Above all, we want to help people realise their potential. Whether that’s through learning more every day doing their job, being given new challenges to rise to or developing new skills on specialist courses. Because we believe becoming better versions of ourselves makes life more interesting. And because we always prefer to promote from within.
77% of team members take courses each year to develop their skills and knowledge
My long-term future is here: there are possibilities for me to progress and I have been encouraged to get more qualifications – I currently spend a day a month at university on a leadership and management course
Here’s how we help team members get where they want to go….
Building your career
Four times a year everyone here has the chance to sit down and talk with their manager about their job, what’s been going well, how they think they could get even better and where they see their future. Together, they’ll set some goals for the coming months and agree how best to reach them.
Gaining new skills
We’re keen for all team members to get the knowledge and skills they need to do their current job brilliantly or to move up to the next level if that’s their goal.
- We run in-house training for Contact Centre and Production team members, enabling many to get nationally-recognised NVQ qualifications
- All our team leaders are currently taking an Institute of Leadership and Management course at Northampton University
- Our software developers and testers are forever popping out for a few days of intensive training in the latest technology and standards
- Our Compliance and Business Improvement team attends an array of annual courses to keep up to speed with the latest national and international standards
- If someone flags up a skills gap they’re invited to find a course to fill it – and we’ll fund it.
You’ll find us at Lakeside House, in our light and bright open plan offices with their colourful breakout areas and well-equipped meeting rooms. We’re just a few miles from the M1 and Northampton station and there’s plenty of parking for team members and visitors.
Lakeside House, The Lakes, Bedford Road, Northampton, NN4 7HDFind us at Lakeside House
3 miles from Northampton train station
4.5 miles from the M1
20 miles from Milton Keynes
14 minutes from Milton Keynes
33 minutes from Coventry
58 minutes from London (Euston)
Buses run regularly from Northampton to The Lakes – routes 4 and 23 from the railway station and 41, 43 and 51 from the bus station.