My career at Novacroft

Novacroft is like one big family, we’re treated as individuals and everyone supports and encourages each other. When I was voted Novacroft’s Superhero of the year by my colleagues and won a trip to Las Vegas it was really nice to feel so valued


What was it like joining Novacroft?
I said yes to a 12-week temporary part-time contract at Novacroft’s Contact Centre when I went back to work after having my daughter because the people seemed so friendly at the interview. I’m so glad I gave it a go! I enjoyed it from the start and liked that everyone was really approachable and that is was clear people were being developed and moving up.

How has your career progressed?
Within a year I got a three month Team Leader secondment and then a permanent job as a Team Leader for 22 people came up so I applied – and was successful. I chose to go full time in May 2012 as my daughter was at school by then. When the Contact Centre was restructured in 2014 I was promoted again to one of the three new Team Manager roles.

What keeps you at Novacroft?
I love that no two days are the same: one minute I’ll be analysing performance statistics, the next looking after a member of the team or getting involved in training. I also love that everyone is appreciated for the job they do no matter what their position. We have breakfast meetings with the CEO where we hear about what’s happening in the business and can raise issues and suggest improvements. We’ll sometimes find cakes in our rest room as a thank you for our hard work. We can also earn bonuses linked to our performance reviews and win amazing holidays and spending money, as I did, through our Superhero Awards. I was so touched that my peers had nominated me and felt like I’d won the lottery!

What’s next for you at Novacroft?
It makes a huge difference to know that we’re working for a company that’s growing and to be fully aware of where it’s going: it inspires you and makes you proud. I feel my long term future is with Novacroft and that there are possibilities for me to continue to progress. I have almost completed my NVQ Management 3 Apprenticeship and am currently studying one day a month at university for an Institute of Leadership and Management qualification.